Billing Policy

Refund and billing review policy.

PrufAgent sells digital lookup reports and lookup credits through secure Stripe checkout. This page explains when support can review a billing issue and what information to include.

Digital report access

Completed digital report orders are generally final once report access, lookup credits, or private-review intake is delivered. This protects the product from report access abuse while still allowing support to investigate real billing or access problems.

Eligible review cases

Duplicate charges or accidental repeat checkout for the same intended lookup.
Payment completed but report access or credits did not attach to the receipt email.
Wrong email entered at checkout and the order has not been claimed by another account.
Technical failure that prevented access to a paid digital report.
Unauthorized payment reports that need Stripe-side review.

How to request review

Email support@prufagent.com with your receipt email, order date, lookup type, and a short description of the issue. Do not send payment-card numbers or passwords. Most support requests receive a first reply within one business day.